3BankenIT
Finance
Business Requirement Engineer
Scrum Master
Reshaping the Organisation
Innsbruck and Linz, Austria
2023
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Summary
Portal Migration with enhanced features not implemented before in Austria, Operation of the Customer Portal for 5 Countries
Challenge
I lead a team tasked with migrating and enhancing a banking portal, integrating unique features not typically found in European banking. Our mission began with supporting the initial migration phase, but quickly expanded to overseeing the ongoing operations of this portal across multiple countries and banks. Alongside navigating complex technical challenges, we faced the equally significant task of transforming our team into an agile, adaptable unit, all while working within tight resource constraints. The journey has been as much about cultivating resilience and agility in our team as it has been about delivering innovative solutions to meet the diverse needs of our users.
Solutions
Addressing the challenge of transforming our team into a fully agile organization required a multifaceted approach. Central to our success was fostering respect for each established role and ensuring open, hierarchy-free communication within our agile framework. As the agile coach, I was committed to embedding this framework deeply, mentoring team members on how to run agile processes effectively and maximize our impact. By prioritizing clarity, respect, and effective communication, we built a team that not only embraced agile principles but thrived within them, becoming adaptable and high-performing across all project phases.